Performance Metrics

I managed the IT Metrics at the New England Media Group. Working closely with all Information Technology group managers, we identified areas that needed improvement, and we broke those process areas down to mearsurable units. We used the Hackett Metrics as a guide, and the project was successful in that we identified, measured and improved many IT processes within 2 months.

• Reporting Example

From Resume: Facilitate improvement in the performance and efficiency of the New England Media Group’s (NEMG) information technology services through the use of metrics, process analysis, and specific implementation projects. 

Responsible for measuring the effectiveness of all information technology services by developing critical tools, managing monthly reporting, and performing ad-hoc analysis.

Collaborate with information technology leaders to continually improve the metrics dashboard, develop new measures & stratify existing ones to influence organizational behavior, and highlight opportunities for improvement.

Execute performance improvement projects on time and on budget.  Viewed by the information technology leadership team as a key resource in improving overall performance of information technology services.